Contact Us

The FAQ, the What's New feature, the New Mexico Medicaid E-News, and the Search feature can provide you with helpful information. To contact us, please use the phone numbers or mailing addresses located below.

Help Desk Information

ACS Contacts Information Available Toll-free Numbers Local Numbers Hours of Operation
NM Medicaid Web Portal
  • Claim and Eligibility Information
  • Prior Authorization Inquiry
  • Check amounts
  • Remittance Advice
  • FAQs
  • nmmedicaid. acs-inc.comnmmedicaid. acs-inc.com24 hours a day / 7 days a week
    *Automated Voice Response System (AVRS) Eligibility information and check amount inquiries800-820-690124 hours a day / 7 days a week
    Provider Relations Help DeskClaim information and check amount inquiries800-299-7304505-246-07108:00 a.m. - 5:00 p.m. Monday - Thursday 8:00 a.m. - 4:00 p.m. Friday (Mountain Time)
    Eligibility Help DeskEligibility inquiries800-705-4452505-246-20568:00 a.m. - 5:00 p.m. Monday - Thursday 8:00 a.m. - 4:00 p.m. Friday (Mountain Time)
    Prescription Drug Card Service Help DeskFee-for-Service Prescription inquiries800-365-4944None24 hours a day / 7 days a week
    HIPAA Help DeskUser administration / web registration inquiry800-299-7304505-246-07108:00 a.m. - 5:00 p.m. Monday - Thursday 8:00 a.m. - 4:00 p.m. Friday (Mountain Time)
    Electronic Health Records (EHR) Project EHR Specialist800-282-4477505-246-99888:00 a.m. - 5:00 p.m. Monday - Thursday 8:00 a.m. - 4:00 p.m. Friday (Mountain Time)

    *Instructions for the proper use of the automated voice response system: AVRS (Automated Voice Response System) Instructions

    Forms Mailing Addresses
    Forms need to be sent to the correct P.O. Boxes listed below to ensure proper processing.
     
    All Claims Enrollment, Appeals, Adjustments, TPL, Return,
    Trading Partner Agreements & Refund Checks
    Xerox State Healthcare, LLCXerox State Healthcare, LLC
    Attn: NM Medicaid ClaimAttn: (name of area, see below, or leave blank and Mailroom Operations will direct for you)
    P.O. Box 26500P.O. Box 27460
    Albuquerque, NM 87125Albuquerque, NM 87125
    Attn: Claims Processing for Claim Adjustments/Voids, Reconsideration
    Attn: Finance for any finance documents
    Attn: Provider Enrollment for Provider applications, address change, etc.
    Attn: Provider Relations for SLA applications, HIPPA services.
    Attn: Mi Via for all Mi Via documents (timesheets, employee or vender packets, etc.)