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New Mexico Medicaid Communication Update:

September 30, 2015

Provider ICD-10 Support Contact Information (New):

Beginning October 1st 2015, Xerox Provider Relations will have a new telephone option to accommodate Provider related ICD-10 inquiries.
Business hours are 8 a.m. - 5 p.m., Monday - Friday and Thursday 8 a.m. - 4 p.m.

General ICD-10 Questions and Issues: Xerox PR Call Center 1-800-299-7304 Option 7 or Locally at 505-246-0710

Electronic Submission (EDI) Questions: Xerox HIPAA Helpdesk 1-800-299-7304 Option 6 then Option 4

ICD-10 Test File Questions or Issues: Xerox HIPAA Helpdesk 1-800-299-7304 Option 6 then Option 4

ICD10 Testing and Provider information:

Managed Care:
General ICD-10 Questions;
Blue Cross Blue Shield:
(866) 689-1523

Molina Health Care:
(877) 373-8986

United Healthcare Community Plan:
(877) 236-0826

Presbyterian Health Plan:
(505) 923-5200
(888) 977-2333

Centers for Medicare and Medicaid Services (CMS) ICD-10 Homepage:


The New Mexico Web Portal extends the business capabilities of Medicaid program providers by offering user-friendly tools and resources electronically. Registered users may Log In to access the following interactive features of the portal:

  • Claim Status Inquiry
  • Prior Authorization Inquiry
  • Eligibility Inquiry
  • Payment History Inquiry
  • Reports and Data Files

Currently enrolled providers can register for portal access using Web Registration. New providers seeking to join the program can download a Provider Enrollment Packet for step-by-step instructions.

The left navigation menu contains hyperlinks for the interactive features that you may access while logged in. Hyperlinks located in the top and bottom navigation menus allow you to access additional useful information.

For more information about the web portal or New Mexico Medicaid program, turn to the FAQ, What's New, New Mexico Medicaid E-News, or Search functionality.