Provider Login

Xerox to Conduent Announcement:

One year ago Xerox announced plans to separate into two independent, publicly-traded companies: a business process services company which includes Xerox Government Healthcare Services. Effective January 3, 2017, as part of the separation from Xerox, our name will change from Xerox Government Healthcare Services to Conduent Incorporated, led by CEO Ashok Vemuri.

You will start seeing Conduent on all publications and in the near future we will begin to answer calls with "Conduent" instead of "Xerox". If you receive mail or other communications with the Conduent logo, please be aware it is coming from Xerox, the New Mexico Medicaid fiscal agent. There will be no change in our business practices or processes and our commitment to the best customer service; the only change is the name change to Conduent.

The New Mexico Web Portal extends the business capabilities of Medicaid program providers by offering user-friendly tools and resources electronically. Registered users may Log In to access the following interactive features of the portal:

  • Claim Status Inquiry
  • Prior Authorization Inquiry
  • Eligibility Inquiry
  • Payment History Inquiry
  • Reports and Data Files

Currently enrolled providers can register for portal access using Web Registration. New providers seeking to join the program can download a Provider Enrollment Packet for step-by-step instructions.

The left navigation menu contains hyperlinks for the interactive features that you may access while logged in. Hyperlinks located in the top and bottom navigation menus allow you to access additional useful information.

For more information about the web portal or New Mexico Medicaid program, turn to the FAQ, What's New, New Mexico Medicaid E-News, or Search functionality.