Provider Login

Due to a system implementation, the New Mexico Medicaid web portal will be unavailable this weekend from approximately 10 am - 12 Noon MST Saturday, June 11, 2016. In addition, users may also experience intermittent availability throughout the weekend for claims entry and claims inquiry but other services will continue to be accessible. We apologize for the inconvenience and expect completion by Monday 6/13/2016.

If you need additional assistance or have any questions regarding this scheduled update, please contact the HIPAA help desk at hipaa.desk.nm@xerox.com or call 1-800-299-7304 option 6 then 4, between the hours of 8:00am - 5:00pm Monday through Friday.

The New Mexico Web Portal extends the business capabilities of Medicaid program providers by offering user-friendly tools and resources electronically. Registered users may Log In to access the following interactive features of the portal:

  • Claim Status Inquiry
  • Prior Authorization Inquiry
  • Eligibility Inquiry
  • Payment History Inquiry
  • Reports and Data Files

Currently enrolled providers can register for portal access using Web Registration. New providers seeking to join the program can download a Provider Enrollment Packet for step-by-step instructions.

The left navigation menu contains hyperlinks for the interactive features that you may access while logged in. Hyperlinks located in the top and bottom navigation menus allow you to access additional useful information.

For more information about the web portal or New Mexico Medicaid program, turn to the FAQ, What's New, New Mexico Medicaid E-News, or Search functionality.