September 30, 2015
Provider ICD-10 Support Contact Information (New):
Beginning October 1st 2015, Xerox Provider Relations will have a new telephone option to accommodate Provider related ICD-10 inquiries. Business hours are 8 a.m. - 5 p.m., Monday - Friday and Thursday 8 a.m. - 4 p.m.
General ICD-10 Questions and Issues: Xerox PR Call Center 1-800-299-7304 Option 7 or Locally at 505-246-0710
Electronic Submission (EDI) Questions: Xerox HIPAA Helpdesk 1-800-299-7304 Option 6 then Option 4
ICD-10 Test File Questions or Issues: Xerox HIPAA Helpdesk 1-800-299-7304 Option 6 then Option 4
ICD10 Testing and Provider information:
General ICD-10 Questions;
Blue Cross Blue Shield:
Molina Health Care:
United Healthcare Community Plan:
Presbyterian Health Plan:
Centers for Medicare and Medicaid Services (CMS) ICD-10 Homepage:
The New Mexico Web Portal extends the business capabilities of Medicaid program providers by offering user-friendly tools and resources electronically. Registered users may Log In to access the following interactive features of the portal:
Currently enrolled providers can register for portal access using Web Registration. New providers seeking to join the program can download a Provider Enrollment Packet for step-by-step instructions.
The left navigation menu contains hyperlinks for the interactive features that you may access while logged in. Hyperlinks located in the top and bottom navigation menus allow you to access additional useful information.
For more information about the web portal or New Mexico Medicaid program, turn to the FAQ, What's New, New Mexico Medicaid E-News, or Search functionality.