Recipient Login

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New Mexico Medicaid recipients may log in to:
 - Check on Eligibility
 - Request a Replacement Medicaid Identification Card for Fee-for-Service (Not with an MCO).
 - Enroll In a Managed Care Organization
 - Change to a Different Managed Care Organization
 - Ask a Service Representative a Question
 - Reprint a 1095-B IRS Form

Per state regulation 8.308.7.9 H NMAC, HSD allows a member to change his/her Managed Care Organization (MCO) selection outside of the annual recertification period for cause, such as but not limited to:
poor quality of care, lack of access to covered benefits, or lack of access to providers experienced in dealing with the member's health care needs. Requests to switch from one MCO to another must be sent in writing to: New Mexico Human Services Department, Medical Assistance Division, P.O. Box 2348, Santa Fe, NM 87504. For more information, please call the Medicaid Member Services Call Center at 1-888-997-2583.

1095B tax form will be mailed to your address of record no later than March 18. 1095B provides information that verifies health insurance coverage for Medicaid or the Children's Health Insurance Program (CHIP) for 2015. Remember that you do not have to file the form with your taxes.

Please utilize the web portal at to request a reprint or use the "Ask a Representative" function.

If you have questions regarding your 2015 Federal taxes or Federal tax filing please contact the IRS at 1.800.829.1040. IRS FAQs can be accessed at

If you need to update your name, social security number, household size, permanent address or dispute coverage please contact the ISD Office at 1-800-283-4465. Please do not mail back your 1095B with changes to name, SSN, head of household, address or any other information. Please contact the ISD Office at 1-800-283-4465 for changes to eligibility records.
Xerox cannot correct your eligibility records.

If you have not received a 1095B by March 22nd please go to the web portal at and request a re-print.

To log in please enter the requested Recipient Information below and click the 'Login' button.

I declare that I am accessing information on this Portal for myself or as the Authorized Representative for the person listed. Any unauthorized access to or changes made to information in this Portal by someone other than the Medicaid recipient or their Authorized Representative will be considered Medicaid Fraud and may be prosecuted to the full extent of the law.

By checking this box, I confirm that I am authorized to access information for this Medicaid recipient and I have read and understand the statement listed above.

* Required fields

*Recipient Identifier