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Xerox to Conduent Announcement:

One year ago Xerox announced plans to separate into two independent, publicly-traded companies: a business process services company which includes Xerox Government Healthcare Services. Effective January 3, 2017, as part of the separation from Xerox, our name will change from Xerox Government Healthcare Services to Conduent Incorporated, led by CEO Ashok Vemuri.

You will start seeing Conduent on all publications and in the near future we will begin to answer calls with "Conduent" instead of "Xerox". If you receive mail or other communications with the Conduent logo, please be aware it is coming from Xerox, the New Mexico Medicaid fiscal agent. There will be no change in our business practices or processes and our commitment to the best customer service; the only change is the name change to Conduent.

New Mexico Medicaid recipients may log in to:
 - Check on Eligibility
 - Request a Replacement Medicaid Identification Card for Fee-for-Service (Not with an MCO).
 - Enroll In a Managed Care Organization
 - Change to a Different Managed Care Organization
 - Ask a Service Representative a Question
 - Reprint a 1095-B IRS Form

Per state regulation 88.308.7.9 H NMAC, HSD allows a member to change his/her Managed Care Organization (MCO) selection outside of the annual recertification period for cause, such as but not limited to: poor quality of care, lack of access to covered benefits, or lack of access to providers experienced in dealing with the member's health care needs. Requests to switch from one MCO to another must be sent in writing to: New Mexico Human Services Department, Medical Assistance Division, P.O. Box 2348, Santa Fe, NM 87504. For more information, please call the Medicaid Member Services Call Center at 1-888-997-2583.
If you were recently approved for Medicaid, please allow up to 72 hours for your eligibility to display in the Medicaid Web Portal. If you are inquiring about a "Reminder Letter" and you need to change your MCO and are within the 60 days of your renewal date, you can login and update your MCO through the Web.


Announcement of Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Notice of Privacy Practices

I declare that I am accessing information on this Portal for myself or as the Authorized Representative for the person listed. Any unauthorized access to or changes made to information in this Portal by someone other than the Medicaid recipient or their Authorized Representative will be considered Medicaid Fraud and may be prosecuted to the full extent of the law.

By checking this box, I confirm that I am authorized to access information for this Medicaid recipient and I have read and understand the statement listed above.

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